Summary
This how-to document will provide an overview of the following:
- How to Login to Connect Mobile App
- To begin with, use your Trainer Portal username and password to log in. If you're unsure of your password, follow the process on how to Change your Connect Account Password.
- How to Change Connect Account Password
- If you cannot remember your password or need to change your password.
Notes:
- If you have not already downloaded the mobile app, you can get the LivingWorks Connect mobile app via the links below.
- Install the LivingWorks Connect app based on your mobile device:
App Store or Google Play.
How to Login to Connect Mobile App
- Launch Mobile App LivingWorks Connect from your mobile device.
- The following Sign In screen will appear.
- Enter the email address and password associated with your Trainer Portal account, then click “Sign In” to proceed.
Note: Your Trainer Portal email address is the same as your Connect account email.
- You’ll now be directed to the Home screen of the LW Connect app.
How to Change Connect Mobile App Account Password
- Open the LivingWorks Connect mobile app on your device.
- Click on “No Account Or Forgot Password?” to setup a new password.
- Enter the email address associated with your Trainer Portal account, then click “Next” to proceed.
Note: Your Trainer Portal email address is the same as your Connect account email.
- Click “Forgot your Password?” to create a new password.
Note: When you click on Forgot your Password, a verification code will be sent to the email address linked to your LivingWorks Connect account.
- Check your inbox - your Account Verification code is sent to your email address associated with LivingWorks Connect account.
- Enter the code, then click “Next”.
- Create a new password, confirm new password and click “Reset password” to update your login credentials.
Note: Your new password will be used to access both the Trainer Portal and the Connect mobile app, as they share the same login credentials.
- Click “Continue” to proceed to the next step to login into Connect.
- This will direct you to the Sign In page of the LivingWorks Connect app.
- Enter the new password you created, then click “Sign In” to access your LivingWorks Connect account.
- You’ll now be directed to the Home screen of the LW Connect app.
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